Introduction
A short overview of commonly used BT short codes for managing your calls. Including divert, ring back, call waiting etc.
BT Divert is frequently used by our customer to divert calls they wish to be answered by us. For example, in situations where the call rings for 15 seconds and it is not answered the call diverts to Need More Time.
Prerequisites
A phone line with BT and a touch tone phone.
Information
Call Diversion
Divert your calls to another number when your away from your phone.
Diverting your calls * code * phone number to diver to #
Checking your diversions * # code #
Switching off # code #
Where code above is replaced by the codes shown.
21divert all calls
61divert calls you don't answer within 15 seconds
67divert calls when your phone is engaged
Call Waiting
Tells you when other calls are trying to get through.
Note: You will hear a beep when someone is trying to call when you are on the phone.
Switching on * 43 #
Speaking to your 2nd caller Recall
Returning to your 1st caller Recall
Checking that it's on * # 43 #
Switching off # 43 #
Ring Back
Calls to let you know when an engaged number becomes free.
Note: Ring back will try up to a maximum of 45 minutes.
Setting up Press 5 on hearing an engaged tone and wait for confirmation.
Answering a Ring Back Pick up handset when you hear special ring
Checking * # 37 #
Cancelling # 37 #
1471
Tells you the last number that called you.
Finding out the number 1471
Calling the number back 3
Call Barring
You can bar certain types of calls from being made from your phone or bar incoming calls.
Barring all calls to your phone
Barring * 261 *
Cancelling # 261 #
Checking * # 261 #
Barring calls from your phone
Barring * 34 code *
Cancelling # 34 code * PIN #
Checking * # 34 #
Where code above is replaced by the codes shown.
1 Bar almost all calls including BT Answer 1571 and Call minder
2 Bar national and international calls and calls to mobiles
3 Bar international calls
4 Bar all operator calls, BT Text and BT Text Direct
5 Bar calls to number with a * or # in them. (Includes some calling features, but allows you to cancel this option)
7 Bar calls to premium rate numbers
Calls that are NEVER barred.
999 Emergency services
112 Emergency services
150 BT residental customer services
151 BT residental fault reporting
152 BT business customer services
154 BT business fault reporting
144 BT Chargecard
0800 Free numbers
0500 Free numbers
Further Information
For further information please visit the BT website or the BT Products & Services website
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